Privacy and Cookie Policy

Article 1: ACCEPTANCE OF TERMS AND CONDITIONS

By confirming an order on the website www.deconinckwine.com (by clicking the “confirm my order” button), the user fully accepts these general terms and conditions of sale. If a provision is missing, it shall be governed by the rules for distance selling applicable at the company’s registered office.

Article 2: ORDER

Deconinckwine.com undertakes to accept orders placed online under the terms of these conditions and subject to available stock. In case of out-of-stock items, we will inform you of the necessary delivery times to obtain the desired product or offer a replacement product.

Any order will only be processed after payment has been received and will be confirmed by e-mail.

De Coninck reserves the right to cancel any orders that are non-compliant, suspicious, or from a customer with whom any dispute exists.

Our offers are exclusively intended for private customers and not for professional resellers.

Article 3: PRICES AND VINTAGES

Prices are indicated in euros and include all taxes.

Displayed prices are net and exclude shipping costs. De Coninck reserves the right to change prices and shipping fees at any time; however, products will be invoiced based on the rates in effect at the time of order registration, subject to availability. Some references may be subject to minimum or maximum order quantities, which are clearly indicated on the website. Catalogs, price lists, specifications, promotional documents, and other materials are for informational purposes only and do not impose any obligation or guarantee on the seller.

Wine vintages may change in case of depletion. See Article 7 if needed.

Article 4: DELIVERY

Wines are delivered in wooden crates or cartons of 1, 2, 3, 6, or 12 bottles, deliverable in a single shipment to the same location. Unless otherwise stated, goods travel at the customer’s expense.

Delivery dates are indicative only. Delays shall never give rise to contract termination or compensation unless otherwise agreed in writing.
Force majeure events, including strikes, lockouts, or unforeseen circumstances, entitle us to cancel the agreement and release us from any liability for delivery delays or non-performance. Deliveries are made Monday to Friday from 9:00 a.m. to 5:00 p.m., via DE CONINCK SA vehicles or a private carrier (BPS) and only within BELGIUM.

Article 5: REFERRAL PROGRAM

The referral service is exclusively for customers of deconinckwine.com who are already registered on our website.

Deconinckwine.com will automatically credit your customer account each time one of your friends becomes a customer (provided their first order exceeds €50).
The voucher will be sent by email and valid for 12 months on all our products.

Deconinckwine.com reserves the right to refuse the €7.50 voucher if there is any doubt about the existence of an identical customer account (limited per household: same name, address, email, account or credit card holder). In this case, the €7.50 credit will be invalid.

If forgotten at the time of order, the new referred customer has 30 days to inform deconinckwine.com of their referrer. After this period, no credit will be issued for that order.

Article 6: PAYMENT

Goods purchased on deconinckwine.com must be paid in full at the time of order via our website using the secure Ogone platform with Mastercard/Visa or Bancontact (Digipass required).

All goods remain the property of De Coninck until full payment is made. Before payment, the buyer may not dispose of them in any way.

Article 7: RIGHT OF WITHDRAWAL

In accordance with Article 47 of Book VI of the Belgian Code of Economic Law (inserted by the Law of 21 December 2013), the buyer has the right to notify DE CONINCK SA of their withdrawal from the purchase, without penalties or justification, within 14 calendar days.

When exercising the right of withdrawal within the above period, only the price of the purchased product(s) and shipping costs will be refunded; return costs remain the responsibility of the buyer. Return costs are €15 for home pick-up, performed by BPS (Belgium Parcel Service) or DE CONINCK SA after scheduling. Customers can also return products to one of the five De Coninck stores (see “our stores”).

DE CONINCK SA commits to refund within 14 days of receiving the withdrawal notification. Refunds will be made using the same payment method as the original purchase.

Products must be returned in their original condition and complete (packaging, accessories, manual…) in identical packaging to that used for shipping, allowing resale as new, and accompanied by a copy of the purchase invoice. Returns must be made within 14 days of the withdrawal notification.

Article 8: MINORS PROTECTION

In accordance with Belgian law, the sale of alcohol to minors under eighteen (18) is prohibited. The buyer confirms that they are at least 18 years old when placing an order on deconinckwine.com.

Article 9: DISPUTES

In the event of a dispute, the courts of Brussels, and if applicable, the Justice of the Peace of the 2nd canton of Brussels, shall have exclusive jurisdiction. However, we reserve the right to bring the dispute before the court of the customer’s domicile or registered office.

Article 10: PROTECTION OF FILES

All data on this site (texts, images, graphics, logos, icons) are protected by copyright.

Photos and illustrations used on the site are non-contractual.

Article 11: PERSONAL DATA PROTECTION

Pursuant to EU Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016, you have the right to access, modify, correct, and delete your personal data.

Article 12: USE OF COOKIES

To improve your browsing experience on our site, cookies are stored on your computer, mobile, or tablet. Cookies we place are used to recognize the user’s device when accessing our sites in order to:

– Optimize site presentation according to your device preferences (display resolution, operating system, etc.) during your visits.
– Allow access to reserved personal areas on our sites, such as your personal account, based on the information provided when creating your account, enabling personalized content.
– Remember information from forms you have completed on our site (account access/preferences).
– Implement security measures, e.g., requiring re-login after a certain period.

To gather statistics on site traffic and usage, we use third-party services such as Google Analytics. In this context, we ensure that partners strictly comply with EU Regulation 2016/679 and implement appropriate data protection and security measures.